Refund Policy

At Vet Purrfect, we stand behind the quality of our products and want our customers to be fully satisfied with their purchases. We understand that sometimes things don’t work out, which is why we offer a 30-day refund policy. Please read the following terms to understand how our refund process works:

Time Frame: You have 30 days from the date of your purchase to initiate a return.

Condition of Product: To be eligible for a return and refund, the product must be unopened and sealed in its original packaging. We cannot accept returns on opened or used products due to safety and hygiene standards.

Return Shipping Costs: The buyer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.

Process for Returning an Item:

  • Contact Us: Before sending any product back, please contact us at support@vetpurrfectuk. Provide your order number, the item you wish to return, and the reason for the return.
  • Receive Approval: Wait for our team to respond with approval and return instructions.
  • Ship the Product: Send the item to the designated return address provided by our team. The item must be in its original condition and packaging.
  • Provide Tracking Information: Once you ship the item, please provide us with the tracking number.

Refund Processing:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exceptions:

  • Please note that we reserve the right to refuse a refund if the returned product does not meet our policy requirements.

Contact Us:

If you have any questions regarding your return, feel free to contact us at support@vetpurrfect.uk.

We value your patronage and strive to make your experience with Vet Purrfect as enjoyable as possible. Thank you for choosing us for your pet care needs.